Canvas Art FAQ

What is the quality of the canvas?

How do I care for my canvas?

Is the colour I see on my screen the same as the colour I will receive?

What are the sizes of the canvas?

I would like something special, do you provide a bespoke service?

Do you accept business and bulk orders?

What Payment Methods do you accept and is the checkout secure?

How do you package my canvas?

Which countries do you ship to, how long does it take, and how much does it cost?

How do I cancel my order?

How do I return my canvas?

What is the quality of the canvas, I hear you ask!

We use state of the art printers to give a vibrant finish on high quality heavyweight canvas. We always apply a matt varnish to reduce glare. This also increases resistance to fading and cracking as well as protecting from minor scruffs.

Our canvases are all gallery wrapped over premium deep stretcher frames made of high quality pine. The staples are covered with framer tape and we use felt coins to protect your walls. All our canvases have wedged corners to keep the canvas taut.

The canvas will be sent to you with a pre-attached hanger so it is ready to hang straight out of the packaging!


How do I care for my canvas, I hear you say!

Only use a dry cloth or dry duster to remove dust from your canvas. Do not use water, liquid cleaning solutions, detergents, or chemicals on your canvas.

Is the colour I see on my screen the same as the colour I will receive, I hear you cry!

We have done our very best to show the colour/s as close as possible to the canvas you will receive, however variations in materials, inks, and coatings may affect the colour/s of the final product. In addition, your computer screen may have different display settings to ours.

The tone of the ink/s will change slightly on each print run. Therefore if you order a canvas please note that we cannot guarantee a match if you order the same canvas at a later date.

If you do want multiple canvases which match you must order them in a single transaction or by using the bespoke service explaining your requirements.

References to colour/s used are a guide only. Therefore if we refer to a colour used on several products, it may not necessarily be the same colour/tone/hue. References to a colour refer to all shades and tones of that particular colour.

Please also note we do not offer a “colour match” service.

What are the sizes of the canvas, I hear you whisper?

As canvas and stretcher bars are produced in “inches”, all our measurements are shown in inches.

For your information: 1 inch = 2.54 centimetres

I would like something special, do you provide a bespoke service, I hear you challenge?

If you would like a canvas in a different size or colour to those listed in the product description, this can be arranged through our bespoke service.

If you are considering a large canvas, please note that they will require professional installation which we do not provide.

As this is a bespoke service we will check that you are happy with the final specification and cost before processing your order.

Please send us an e-mail to with the word BESPOKE in the subject field. Alternatively you can use the Contact Page. Make sure you include the specifications you require and your contact details, whereupon we will contact you to discuss your needs within 24 hours.

Do you accept business and bulk orders, I hear you yell?

We welcome any enquiries from businesses.

Please send us an e-mail to with the word BUSINESS in the subject field (or use our Contact Page) whereupon we will contact you to discuss your needs within 24 hours.

Please note that there is a £5500 Limit on Paypal Transactions therefore if you wish to proceed with a business or bulk order, we can accept a BACS payment/transfer.

What Payment Methods do you accept and is the checkout secure, I hear you exclaim?

We accept all major credit cards including Visa, MasterCard, & American Express. We also accept payments through Amazon Payments & PayPal, however PayPal will re-direct you to the PayPal website in order to complete your transaction.

Accepting Amazon Payments

Secured by PayPal

Our Checkout Process is completely secure. We use Stripe Payments to process your payment. Stripe, Amazon Payments, & PayPal use the highest level of encryption and data security to ensure your details are protected. Stripe, Amazon Payments, & PayPal securely shares your order and delivery details with us, but do not share any of your sensitive payment information.

How do you package my canvas, I hear you call?

All our canvases are wrapped in bubble wrap then packed in good quality cardboard boxes and securely fastened. The parcel is designed to withstand even the most rigorous of journeys safely. We take great care in ensuring your artwork arrives with you in the condition it leaves us.

Which countries do you ship to, how long does it take, and how much does it cost, I hear you declare?

We ship Worldwide.

We ship all canvas art to the United Kingdom (Mainland) for £7.99 and we charge between £29.99 to £49.99 to ship canvas art to the rest of the World.

We are also currently offering "Free Shipping On Orders Over £50" for items sent to UK Mainland and Ireland. If your cart exceeds £50 GBP then we will ship the item/s to you for free!

Domestic (UK) orders are typically delivered within 3-5 working days from the dispatch confirmation. International orders are typically delivered within 7-14 working days from the dispatch confirmation (depending upon the destination country and customs processing). Certain international destinations can take up to 28 days for delivery. All items are shipped using a tracked method of dispatch.

Delivery times may exceed these estimates during National Holidays, extreme weather etc.

You can also check our delivery dates and shipping updates on the home page News section or by clicking here.

Please note that we cannot ship to P.O. Boxes.

Any customs charges or duties applied by the destination country is the responsibility of the customer and must be paid in full.

Please check with your local Post Office for more information.

How do I cancel or return my order, I hear you roar?

Customer satisfaction is of the utmost importance to us. If a product is defective, it will be exchanged or refunded at no additional charge.

If you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel. This cancellation right does not apply to any personalised, bespoke, made-to-measure, or custom-made products.

You have a period of 30 days in which you may cancel, starting from the date of the Dispatch Confirmation.

To cancel your order or return any item/s, you must first contact us by sending an e-mail to or by using the Contact page.

You will receive a full refund of the price you paid for the product/s and any applicable delivery charges you paid when you placed the order. We will process your refund as soon as possible within 30 calendar days of the day on which you gave us notice of cancellation.

We recommend using a tracked method of shipping to return any items and we ask you to provide a tracking number or scanned copy of the proof of postage. If you live outside the UK we also recommend that you attach a custom declaration indicating that the package contains returned goods.

All refunds will be processed within 30 days of your original e-mail to request a refund. If you have requested a replacement, this will be sent subject to stock levels. If the item is no longer in stock then we will ask you to select an alternative item or we can issue a refund.

All items must be returned in the condition they were received and must not show signs of wear or use. If the return falls outside of this period, or the item/s is worn or shows signs of wear and tear, we cannot accept the returned item/s and cannot give a refund.

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